Contact Us/Returns

 

SHIPPING, RETURNS & EXCHANGES

Domestic shipping. Most orders will ship out within a day of ordering during business days. However some orders will take 24-48 hrs. to process.

Standard - 5-7 b.d. $7.95 USD

Express-2-3 b.d. $10 USD

Overnight- 1-2 b.d. $20 USD

WE DO NOT ACCEPT RETURNS OR EXCHANGES ON JEWELRY.

ITEMS PURCHASED FROM SHOPCANELA.COM CAN BE RETURNED FOR A REFUND, WITHIN 14 DAYS FROM DELIVERY. PLEASE DM US FOR ADDRESS DETAILS.

EXCHANGES BY MAIL CANNOT BE ACCOMMODATED AT THIS TIME. IF YOU WOULD LIKE A DIFFERENT PRODUCT, RETURN YOUR PURCHASE VIA MAIL FOR A REFUND BY USING THE RETURN INSTRUCTIONS IN YOUR SHIPMENT AND PLACE A NEW ORDER ON SHOPCANELA.COM. NEW ORDERS ARE SUBJECT TO MERCHANDISE AVAILABILITY.

 

 

EXCHANGES ACCEPTED IN-STORE ONLY.

 

 

SHIPPING COSTS INCURRED UPON ORDER PLACEMENT ARE NON-REFUNDABLE.

 

 

PLEASE NOTE THAT REFUNDS MAY TAKE SEVERAL BUSINESS DAYS TO APPEAR IN YOUR BANK ACCOUNT, DEPENDING ON YOUR CREDIT CARD ISSUER.

 

 

 

 

TO BE ELIGIBLE FOR RETURN:

 

- MERCHANDISE MUST BE POSTMARKED OR RETURNED TO US WITHIN 14 DAYS FROM THE DATE OF DELIVERY. PLEASE DM US FOR RETURN ADDRESS DETAILS.

 

 

- ITEMS MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS.

 

 

- ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.

THANK YOU.